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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) exam is a certification program designed to evaluate the knowledge, skills, and expertise of IT professionals in implementing and managing IT Service Management (ITSM) solutions using ServiceNow platform. CIS-ITSM exam is intended for professionals who have a thorough understanding of ITSM and ServiceNow, and are seeking to validate their expertise in implementing and configuring ServiceNow ITSM solutions.

The CIS-ITSM Certification Exam is designed for professionals who are responsible for implementing and managing ITSM solutions using ServiceNow. CIS-ITSM Exam covers a wide range of topics, including ITSM best practices, ServiceNow applications, ITSM processes, and ServiceNow administration. Certified Implementation Specialist - IT Service Management certification is highly valued in the industry as it demonstrates a professional's expertise in implementing and managing ITSM solutions using ServiceNow, making them highly sought after by organizations looking to improve their IT processes. Passing the CIS-ITSM Certification Exam can give professionals a competitive edge in the job market and help them advance their careers in the field of ITSM.

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You must have thought about moving forward successfully in this competitive and fast-changing technological world. If you want to boost your career ServiceNow CIS-ITSM certification is the most acclaimed and honorable certificate in the tech sector. But the confusion regarding the preparation and relevant ServiceNow CIS-ITSM Practice Test questions must have emerged in your mind too.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q56-Q61):

NEW QUESTION # 56
How are Additional Comments and Work Notes intended to be used in notifications?

A. Additional Comments - communicate with end users; Work Notes - communicate with IT staff
B. Additional Comments - communicate with IT staff; Work Notes - communicate with end users
C. ServiceNow merely offers both so customers may choose whether to use one, both, or neither
D. Additional Comments - communicate with IT staff and end users; Work Notes - system generated log of updates

Answer: A

Explanation:
Explanation
set Additional comments (Customer visible)

NEW QUESTION # 57
Best Practices for using service catalog categories include _____________.

A. Organize Categories in a way that your audience will understand.
B. Create many unique Categories to help organize your Catalog.
C. Create as few Categories as possible.
D. Use technical language that fulfillers will understand.

Answer: A

Explanation:

NEW QUESTION # 58
Which of the following roles has the ability to create and manage user criteria for service catalogs?

A. catalog_manager
B. catalog_criteria_admin
C. itil_admin
D. caIalog_criteria_manager
E. Catalog_admin

Answer: E

NEW QUESTION # 59
Inbound Actions can be configured to enable creating or updating problems.

A. True
B. False

Answer: B

Explanation:
Inbound actions can be used only to update problems but not to create them.

NEW QUESTION # 60
Which of the following can be used to standardize the body of Outbound email notifications?

A. Inbound Action
B. Email Client
C. Email Templates
D. Variable sets

Answer: C

NEW QUESTION # 61
......

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